Thank you for choosing Vishwakarmaa Creations for your Puja items, idol costumes, and religious gift needs. We are committed to providing you with the highest quality products, and your satisfaction is our priority. To ensure a fair, transparent, and legally compliant return and refund process, please carefully review the following policy.

1. General Return Policy

At Vishwakarmaa Creations, we adhere to the principles of consumer protection as outlined in the Consumer Protection Act, 2019. We accept returns and process refunds for Puja items, idol costumes, and religious gift items under the following conditions:

  • Condition of Items: Items must be returned in their original, unused condition, complete with all original packaging, tags, labels, and accessories intact. Any item that shows signs of use, tampering, or damage will not be eligible for a refund.
  • Return Window: The return request must be initiated within 7 days from the date of delivery, as per the guidelines provided in the Consumer Protection Act.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must be presented to initiate a return or refund.

2. Return Procedure

To facilitate a smooth return process, please adhere to the following steps:

  • Initiating a Return: To begin the return process, please contact our customer service team via email at [your email address] or call us at [your phone number]. Provide your order number, a detailed reason for the return, and any supporting evidence (e.g., photographs).
  • Return Authorization: After reviewing your return request, we will issue a Return Authorization Number (RAN) and provide detailed instructions on how to return the item. The RAN is mandatory for processing returns; items returned without a RAN will not be accepted.
  • Return Shipping: The customer is responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a reliable courier service and obtaining a tracking number, as Vishwakarmaa Creations will not be responsible for items lost or damaged in transit.

3. Unboxing Video Requirement for Damaged or Defective Items

In the event that your item arrives damaged or defective, the following procedure must be followed to qualify for a refund or replacement:

  • Recording the Unboxing: Please record a clear, unedited video of the entire unboxing process, starting from the moment the package is opened until the item is fully unpacked. The video should clearly show the condition of the package upon arrival and the item as it is being unpacked.
  • Video Submission: Submit the unboxing video to [your email address] within 24 hours of receiving the item. Include your order number and a brief description of the damage or defect in your submission. This step is crucial for verifying the claim and facilitating the return process.

4. Refund Eligibility and Process

Refunds or replacements for damaged or defective items will be processed after thorough verification:

  • Verification: Upon receiving the unboxing video and the returned item, our quality control team will inspect the item to confirm the damage or defect.
  • Approval: If the claim is approved, a refund will be issued to the original payment method within 7 business days of receiving the returned item. Please note that the refund processing time may vary depending on your bank or payment provider.
  • Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition, or if the return is initiated after the stipulated return window.

5. Non-Refundable Situations

Please be aware that the following situations do not qualify for refunds or replacements:

  • Unauthorized Returns: Items returned without a Return Authorization Number (RAN) will not be processed or refunded.
  • Condition of Returns: Items that are returned used, without original packaging, or damaged due to improper packing by the customer will not be eligible for a refund.
  • Lack of Unboxing Video: Claims for damaged or defective items without the submission of a required unboxing video within 24 hours of receipt will not be entertained.

6. Exchange Policy

At Vishwakarmaa Creations, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure outlined above, and then place a new order for the desired item. This ensures that our inventory remains accurate and up-to-date.

7. Legal Rights and Responsibilities

This Return and Refund Policy is in accordance with the Consumer Protection Act, 2019, and other relevant laws in India. As a consumer, you are entitled to your rights under these laws, and Vishwakarmaa Creations is committed to upholding them. By purchasing from us, you agree to comply with the terms and conditions of this policy.

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us. We are here to assist you and ensure your satisfaction with our products and services.

Need help?

Contact us at support@vishwakarmaacreations.com for questions related to refunds and returns.